Contact

For support, billing questions, account issues, or feedback, email hello [at] photosignal [dot] app.

If your question is about your account, alerts, or billing, please include the email address you use for PhotoSignal.

Useful things to include

If you are reporting an issue, include the location, alert type, approximate date and time, and what you expected to happen. Screenshots are helpful when the issue relates to the forecast summary, hourly view, Sky Context, or email output.

Billing questions

For subscription or billing questions, include the email address associated with your PhotoSignal account and, if relevant, the plan you are subscribed to.

Forecast feedback

Forecasts can miss real-world conditions, especially with local fog, cloud layers, and fast-changing coastal weather. If an alert was useful, misleading, or missed something obvious, that feedback is valuable.

Response times

PhotoSignal is a small independent product. Support requests are reviewed as time permits and response times may vary.